Account Executive

Silver Springs, MD
Full Time
Entry Level
Job Summary:
We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executive's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market.
Primary responsibilities:
  • Serve as the lead point of contact for all customer account matters.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Prepare for data and paperwork for Quality Assurance meetings at facilities
  • Attend and present at QA meetings at facilities
Requirements: 
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Previous experience in LTC or SNF environments a plus
  • Effective time management and organizational skills
  • Excellent interpersonal skills
Competencies:
  • Strong Communication and Customer Service Skills
  • Peer Relationships
  • Customer Focus
  • Integrity and Trust
  • Functional/Technical Skills
  • Priority Setting
  • Previous experience in LTC or SNF environments a plus
  • Effective time management and organizational skills
  • Excellent interpersonal skills
Competencies:
  • Strong Communication and Customer Service Skills
  • Peer Relationships
  • Customer Focus
  • Integrity and Trust
  • Functional/Technical Skills
  • Priority Setting
 
 
 
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