Operations Manager

Skokie, IL
Full Time
Mid Level
General Description:
The Operations Manager is responsible for daily operations and supervision of staff across all modalities, including but not limited to x-ray, ultrasound, cardiac, and nursing. This position is also responsible for meeting and/or exceeding productivity standards and taking sole ownership in the overall success and coverage of operations in the provided region.

Principal Duties and Responsibilities:
   *This is not a remote position- fully in person requirement*
  1. Plans, directs, and coordinates activities of all territory operations.
  2. Reviews and implements changes to operations to make improvements of staff and workflow.
  3. Monitor staff equipment/vehicles performance and takes appropriate measures to resolve issues.
  4. Provide consistent, professional support, guidance, and motivation to staff through phone calls, electronic and in-person meetings.
  5. Acts as a liaison between company staff and executive management.
  6. Provide support and guide staff in troubleshooting and resolving any technical, patient, or professional issues.
  7. Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures.
  8. Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels.
  9. Counsel employees on unsatisfactory performance and/or work behavior.
  10. Oversee and maintain staff retention, including ongoing staff monitoring and counseling employees at risk of ending their employment.
  11. Provide a consistent level of support by performing exams whenever necessary to maintain and improve service levels.
  12. Maintain, review, and approve time-off work and work schedules to assure proper staff coverage.
  13. Maintain, review, and approve time records and submit to HR in a timely manner for payroll processing.
  14. Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.
  15. Provide regular staff meetings and interactions.
  16. Providing training to regional team on All-Stat policies and procedures and applicable modalities.
  17. Maintain proper documentation and procedures for staff radiation dosimetry reporting and distribution.
  18. Provide continual education and a consistent level of support to staff to ensure continued, high-quality service.
  19. Maintain appropriate levels of inventory for radiology staff and research areas of opportunity for cost savings.
  20. Manage salaries/wages including any overtime not to exceed budgeting percentage.
  21. Provide client service visitations with account executive or alone, consistently showing client support and maintaining relationships.
  22. Address, resolve, and document customer service concerns with follow-up summary to senior management.
  23. Distribute, retain records of, and ensure compliance of staff with new and ongoing policies and procedures.
  24. Work in conjunction with territory account executives and senior management by monitoring exam response times and quality on a consistent basis and make any necessary adjustments for improvement.
  25. Proper presentation of all service lines and in-servicing of new clients.
  26. Present company, company progress, services, and introduction of new service lines through in-service, QA, and client meetings as needed.
  27. Performs all other duties as assigned to ensure efficient operations and quality patient care.



 
Work Experience Requirements
  1. Ability to work in a fast-paced healthcare environment.
  2. Strong computer and software skills.
  3. Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
  4. Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.
  5. Strong leadership, organizational, time management, and communication skills.
  6. Strong analytical and problem-solving skills.
  7. Ability to read and interpret documents like safety rules, operating and maintenance instructions, and procedure manuals.
  8. Ability to write routine reports and correspondences.
  9. Effective managerial and leadership abilities as applied to operations management.
  10. Experience developing goals and objectives and establishing priorities.
  11. Proven leadership, planning, critical thinking, and problem-solving abilities.
  12. Exercises good judgement and ability to act decisively at the right time.
  13. Effective analytical ability and organizational skills with attention to detail and prioritization.
  14. Hunter mentality required to build, grow, and develop assigned territory.
  15. 3-5 years of experience in a long-term acute care setting, skilled nursing, or mobile environment preferred but not required.
Education Requirements
  1. Current state licensures in either radiography or sonography preferred but not required.
  2. Current ARRT registration and/or ARDMS, preferred but not required.
  3. Bachelor’s degree preferred. Associates degree required.
  4. Graduate from an approved accredited program in radiography or sonography, preferred but not required.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*