All-Stat Portable

Director of Operations

Skokie, IL - Full Time

Principal Duties and Responsibilities:
  • Define, implement, and revise operational protocols and guidelines to make improvements of staff and workflow operations.
  • Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.
  • Acts as a liaison between company staff, department managers and executive management.
  • Coordinate with the human resources department to regularly update job descriptions, hire qualified staff for designated modalities and oversee employee training programs.
  • Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels by partnering closely with HR to constantly fill the recruiting pipeline.
  • Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures as needed.
  • Coordinate with the human resources department to develop and implement staff evaluations, performance improvement plans and counsel employees on unsatisfactory performance and/or work behavior.
  • Set staff retention goals, including ongoing staff monitoring and counseling employees at risk of ending their employment in conjunction with regional territory managers.
  • Maintain, review, and approve paid time-off and work schedules with territory managers to assure proper staff coverage.
  • Review daily time record keepings and approve/submit to HR in a timely manner for payroll processing.
  • Oversee and coordinate with department managers and regional teams on All-Stat policies and procedures to maintain and ensure company-wide compliance.
  • Provide support and guidance to staff and territory managers in troubleshooting and resolving any technical, patient, or professional issues.
  • Partner with finance department to review and track company's monthly budget versus actual results to agree on action items.
  • Manage salaries/wages including any overtime not to exceed budgeting percentage.
  • Assist in oversight of client support services to include but not limited to internal dispatch, order intake, and quality control processes as it pertains to operational workflow.
  • Management of resource allocation of clinical staff, equipment, and fleet.
  • Meet weekly with Regional VPs to strategize, discuss progress on open projects, and resolve outstanding issues.
  • Provide consistent, professional support, guidance, and motivation to staff and territory managers through phone calls, virtual and in-person meetings.
  • Review Productivity Standards weekly for each clinical staff member and clinical modality departments with Territory Managers for areas of opportunity or improvements and progress reports.
  • Support Regional Territory Managers in training and evaluation of employees on their work performance, develop quarterly goals and monitor tasks and responsibilities.
  • Provide a consistent level of support to CRM personnel by reviewing client inquiry and/or grievances with adequate and timely responses, attending QA meetings, in-service presentations as needed, and client utilization reporting to maximize internal sales and client retention.
  • Address, resolve, and document customer service concerns with follow-up summary to senior management.
  • Meet weekly with CRM team to review progress, productivity, and client utilization reports.
  • Ensure the established productivity standards are met for each of the employees under their supervision.
  • Provide a constant level of coaching to all direct reports, including providing written and oral performance feedback and ensure all merit increase recommendations are submitted at least 30 days before due.
  • Work in conjunction with territory account executives and senior management by monitoring exam turnaround times (TAT) and quality on a consistent basis and make any necessary adjustments for improvement.
  • Proper knowledge and presentation of all service lines and in-servicing of new clients.
  • Present company service lines, company progress, and introduction of new service offerings
  • Address sensitive work issues and makes recommendations for personnel actions as needed.
  • Performs all other duties as assigned to ensure efficient operations
Work Experience Requirements:
  1. 10+ years of experience in an operations role.
  2. 5+ years of management experience in a fast-paced healthcare environment.
  3. Excellent leadership, organizational and communication skills.
  4. Superior knowledge of industry regulations and operational guidelines.
  5. In-depth knowledge of data analysis software such as MediMatrix, Timeclock Employee, and Samsara GPS Fleet Tracking.
  6. Working knowledge of customer relationship management (CRM) packages.
  7. Proven knowledge of performance evaluation metrics in a business setting.
  8. Outstanding negotiation skills.
  9. Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
  10. Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.
  11. Strong leadership, organizational, time management, and communication skills.
  12. Excellent interpersonal, written, and oral communication skills.
  13. Demonstrated success innovating solutions to increase productivity and profitability.
  14. Must have supreme analytical, problem solving, and people development skills.
  15. Strong time management skills and the ability to multitask and prioritize workloads.
  16. Working knowledge of Database functions; MS Excel Spreadsheet software and MS Word Processing software.
  17. Exercises good judgement and ability to act decisively at the right time.

Education Requirements:
Bachelor’s degree required. Master’s degree preferred in healthcare operations.
Graduate of an approved accredited healthcare related program preferred but not required.
Licensure and/or certification in a Radiography or RN field a plus.

EOE
Apply: Director of Operations
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Do you have a valid driver’s license?*
What’s your citizenship / employment eligibility?*
College or University*
LinkedInLinkedIn profile URL:
Desired salary*
Earliest start date?*
References: Please enter names and contact information:*
How many years of experience do you have in the healthcare industry*
How many years of experience do you have in an operations role?*
Please describe your experience/knowledge with Data Analysis and what platforms you have worked with*
Up to how many staff members have you managed*
Have you managed and supported multiple states?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*