Client Services Representative - Scheduler

United States
Full Time
Entry Level
Job Summary: 
The Home Health Scheduler plays a key role in coordinating and optimizing the scheduling of in-home diagnostic services such as X-rays, EKGs, ultrasounds, and other mobile imaging procedures. This position ensures that services are delivered efficiently, timely, and in alignment with patient needs, provider availability, and company logistics.
Primary responsibilities:
  • Schedule mobile diagnostic appointments for patients in home health, hospice, or assisted living settings.
  • Coordinate availability of technologists, equipment, and vehicles based on location and urgency.
  • Confirm appointments with patients, caregivers, and home health agencies.
  • Maintain up-to-date records in scheduling software and electronic health systems (EHR/EMR).
  • Communicate with clinicians, dispatchers, and internal teams to ensure quality service delivery.
  • Handle urgent/same-day service requests and adjust schedules accordingly.
  • Ensure compliance with HIPAA and other relevant healthcare regulations.
  • Monitor daily workflows and help troubleshoot delays or logistical issues.
  • Support billing and documentation accuracy by ensuring all appointment details are recorded correctly.

Requirements:
 
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Minimum 1–2 years of scheduling, healthcare coordination, or customer service experience; experience in mobile diagnostics or home health is highly desirable.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in scheduling software, EMRs, and Microsoft Office Suite.
  • Familiarity with medical terminology and diagnostic services is a plus.
  • Office-based position.
 
Competencies:
 
  • Expertise in radiological procedures and processes.
  • Excellent communication and instructional skills.
  • Strong organizational and evaluative abilities.
  • May require occasional weekend or evening availability.
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