Medical Dispatcher
Skokie, IL
Full Time
Clinical Services
Entry Level
Description:
Reliable Medical Dispatcher will act as a communication point for emergency and non-emergency calls. The dispatcher will receive requests, transmit messages and track vehicles.
Primary Responsibilities:
- Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times.
- Intake orders from clients and customers via phone, professionally and respectfully
- Enter all orders in medical tracking system and maintain logs and other information
- Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam.
- Assist technicians/nurses with troubleshooting.
- Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person.
- Provide field techs with information about orders, traffic, obstacles and requirements
- Make CD images and distribute appropriately
- Grant online access to outside medical professionals
- Correct and modify issues with exams or order information
Requirements:
- Excellent communication skills both verbal and written
- Great organizational skills, and able to prioritize and delegate tasks and responsibilities effectively
- Great interpersonal skills to interact with internal and external managers, clients and associates
- Experience in upholding performance and quality standards
- High school diploma or higher education
- Previous Medical Dispatch or customer service experience
- Flexible schedule and hours
Benefits:
- Generous Medical, Dental and Benefits Package
- PTO
- Long-Term Disability and Life Insurance
- Overtime Opportunities
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