Medical Dispatcher

Skokie, IL
Full Time
Clinical Services
Entry Level

Description:

Reliable Medical Dispatcher will act as a communication point for emergency and non-emergency calls. The dispatcher will receive requests, transmit messages and track vehicles.

Primary Responsibilities:

  • Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times.
  • Intake orders from clients and customers via phone, professionally and respectfully
  • Enter all orders in medical tracking system and maintain logs and other information
  • Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam.
  • Assist technicians/nurses with troubleshooting.
  • Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person.
  • Provide field techs with information about orders, traffic, obstacles and requirements
  • Make CD images and distribute appropriately
  • Grant online access to outside medical professionals
  • Correct and modify issues with exams or order information

Requirements:

  • Excellent communication skills both verbal and written
  • Great organizational skills, and able to prioritize and delegate tasks and responsibilities effectively
  • Great interpersonal skills to interact with internal and external managers, clients and associates
  • Experience in upholding performance and quality standards
  • High school diploma or higher education
  • Previous Medical Dispatch or customer service experience
  • Flexible schedule and hours

Benefits:

  • Generous Medical, Dental and Benefits Package
  • PTO
  • Long-Term Disability and Life Insurance
  • Overtime Opportunities
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